Amino Engage
Service Management simplified
What is Amino Engage?
SaaS platform for centralized management of deployed devices and related data:
- Simplify configuration and management of devices, firmware, apps and data dashboards.
- Accelerate troubleshooting by giving CSRs a remote view of the subscriber’s STB, on-screen menus, and performance and connectivity data.
- Establish KPIs and visualize the data important to you.
Engage Resolve
Significantly reduce costs through enhanced customer service
The Problem
Over 50% of IPTV technician dispatches are due to configuration issues.
The Solution
Customer service agents can connect to the customer’s devices and resolve common configuration issues.
The Benefits
Ranging from reduced dispatches to environmental waste reduction.
Amino Engage key benefits:
Reduce CSR time spent on support call
Easily add new features, capabilities, apps and content
Reduce truck rolls with remote software updates and proactive problem resolution
Capitalize on the Data
Managed devices provide differentiation through the data insights they provide. Engage Analytics & Quality gives you the flexibility to easily identify, manage and visualize the data you need to ensure your video service delivers the content your subscriber’s demand. With service quality noted as a top concern in our 2021 Voice of Customer Survey, Pay TV providers also told us which service quality metrics were most important to them.
Source: Amino Voice of Customer Survey 2021
Learn how Home Telecom uses Amino Engage to give customers a better customer service experience and accelerate troubleshooting.
Do you want to capitalize on the data?