Support Plans

FeaturesBasicBronzeSliver!Gold
Access to knowledge base, documentation and FAQs * * * *
Access to Software Maintenance Releases * * * *
Email Support * * * *
Phone Support Pay-Per-Call 6AM - 6PM PDT 6AM - 6PM PDT 24/7
Access to Trouble Ticket System * * *
TeamViewer (PC-to-PC) Remote Access Support * * *
Software Upgrade Notification & Support * * *
Response / Fix SLA Commitment * *
Business Hours Support (8x5) 16 hours/year1 * *
Access to 24x7 Support Hotline *
Designated Account Manager2 *
Dedicated Support Personnel *
Support for Customised SoftwareNot AvailableNot AvailableNot AvailableSubj. to Quote

1 If not used, the annual entitlement of hours is not refundable and does not rollover into the next year. Additional time can be purchased at Amino’s standard day rate (min 1 day = 8 hours). Issues arising from Amino’s error are not counted towards hours used.

2 Availability of named account manager is subject to planned absences, working hours limitations, illness, etc. Suitable alternative resource will be allocated whenever the named account manager is unavailable.